TERMS AND CONDITIONS

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General conditions

All swimmers/parents/guardians and visitors must abide by general terms and conditions of the Splash Champs Program. Management reserves the right to refuse entry or request any person to leave the premises if that person does not behave in a responsible manner, uses abusive language, is under the influence of drugs and/or alcohol or does not adhere to the general conditions of entry.

 

Enrolments/Bookings

Enrolments will occur on a termly basis. There is usually 9-11 weeks in a term.  Enrolments will roll over automatically to the next term.  If you don’t wish to enrol for the following term, you need to let us know 2 weeks before the end of term, via email that you do not wish to swim the following term.  Once you are booked in you are committing to the entire term and no refunds will be made, unless we can find someone to fill your spot. In this case, you will be refunded, but and admin fee will be raised. Re-enrolments are prioritised in the following order 1. Same day for same day; 2. Change of day; 3. New clients. 

 

Holiday and Public holidays

There will be no swimming on Public Holidays and you will not be charged if your lesson falls on a public holiday.

There is no swimming during the holiday.

 

Missed lessons/Make-up Lessons

There is a limit of 2 make-ups lesson per term.  Make up lessons need to be used in the same term and won’t roll over to the following term.

Cancellation of lessons and booking make-up lessons are your responsibility and need to be done by you through the parent portal.  Make-up lessons are not guaranteed and are subject to availability. Lesson need to be cancelled and make-up lessons booked via the customer portal

 

Lesson cancelation

Should there be any unforeseen reason to cancel the lesson from our side, you will be offered a make-up or be refunded for it.  All efforts will be made to limit any disruptions.

 

Instructor changes

I endeavour to provide you with the most consistent experience as possible, however in the event of illness or personal responsibilities of an instructor a different instructor will be present.  All instructors are fully qualified in swim teaching and follow a specific program in each swimming level, which means that the stand in teacher will follow the program for your child’s level, still ensuring a quality lesson.

 

Contact details/change of details

My contact details are:

annelize@splashchamps.com.au

0411 442 953

Please inform me by email of any changes to your contact details, emergency contact details and the child’s medical history.

 

Health and safety

• Please help me to keep the facility clean. Clean up after yourself. 

• Nappies only to go in the Bin provided for nappies.

• Only toilet paper to be flushed down the toilet. No nappies, paper towels or anything else!

• No eating or drinking in the pool area.

• If your child is not toilet trained they must wear tight fitting aqua nappies. 

• No running around the pool.

• Show respect to everyone.

 

Certificates and progress

Certificates of achievement will be issued at the end of each term for the Learn to swim kids (Champs).  Your child will progress through the levels of the program as they attain the skills and confidence.  It will depend on the ability of each swimmer as an individual how fast they will progress through the levels.

 

Supervision

All children must be supervised by a responsible person at all times.